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How We Handle Your Information

Your account details, payment history and personal data stay secure on janda55.

Account data encryptionPayment history privacyYour access rightsData deletion requests
Explore Lobby Read FAQ
janda55 How We Handle Your Information
REACH US ANYTIME

Contact Our Privacy Team

Team online

Email Support

Write to [email protected] with questions about your data, privacy settings or account information. We respond within 24 hours on weekdays.

Live Chat

Open your janda55 account, tap the chat icon in the lobby footer and ask our privacy team. Available weekdays 09:00–22:00 Jakarta time.

Account Settings

Log in, go to My Account > Privacy & Data to review what we hold, request corrections or download your information anytime.

HOW WE PROTECT YOU

Data Security & Your Rights

Encrypted Transfers

All deposits and withdrawals via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Payment data never touches an unencrypted channel between your device and our payment gateway.

Cookie & Tracking Policy

We use cookies to remember your login session and track game play for fraud prevention. You can disable non-essential cookies in your browser; this may limit some lobby features.

Account Access Control

Set a strong password and enable two-factor authentication in your security settings. We never ask for your password via email or chat; report suspicious requests immediately.

Data Retention

We keep your account data as long as you play with us. After you close your account, we retain records for 36 months where local law permits, then securely delete them.

Third-Party Sharing

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS), fraud-prevention services and law enforcement where local law requires. We do not sell your information.

Your Data Rights

You can request a copy of all data we hold, ask us to correct errors, or request deletion where local law permits. Submit requests via your account settings or email [email protected].

Privacy Questions Answered

We collect your full name, email address, phone number, date of birth and payment details (bank account or e-wallet linked to DANA, OVO, GoPay or QRIS). We also track your login times, game activity and deposit/withdrawal history to prevent fraud and comply with local law.

We retain your account records, transaction history and personal details for 36 months after closure where local law permits. This helps us investigate disputes and meet regulatory requirements. After that period, we delete your data securely. You can request early deletion via [email protected].

Yes. Log into your account, go to My Account > Privacy & Data and select Download My Data. You'll receive a file with all account information, deposits, withdrawals and game sessions within 7 business days. You can also request this via email to [email protected].

Your wallet login details are not stored. We store only the token and transaction ID that your payment provider gives us. This means janda55 never sees your full payment credentials. Each deposit or withdrawal is encrypted and processed directly with your payment provider.

You can submit a data deletion request via My Account > Privacy & Data or email [email protected]. We will mark your account for anonymisation, remove your personal data from active systems, and retain only transaction records for 36 months where local law requires. This is final and cannot be reversed.

We do not sell your data to third parties. We share information only with payment processors (DANA, OVO, GoPay, QRIS), fraud-prevention partners and law enforcement where local law permits. We do not use your data for targeted advertising outside janda55.

Contact our support team immediately at [email protected] or use live chat in your account (weekdays 09:00–22:00 Jakarta time). Include details of the concern. We investigate all reports within 48 hours and notify you of actions taken.

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